Shipping Policy

Thank you for shopping with Toy Spot Store! Below you'll find everything you need to know about how we process and ship your orders. If you have any questions that aren't answered here, feel free to contact us — details are at the bottom of this page.

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and public holidays) after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.
  • During sale periods or high-demand seasons (e.g., holidays, back-to-school), processing may take [5 additional business days.
  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Destinations

We currently ship to:

  • [Domestic — e.g., all cities across Pakistan]
  • [International — list countries/regions, or state "Currently, we only ship within (Country)"]

If your location isn't listed at checkout, unfortunately we aren't able to ship there yet — but keep an eye out, as we're always expanding our delivery areas.

3. Shipping Methods & Estimated Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard Shipping [3–7] business days [PKR 300 / Free over PKR 5000]
Express Shipping [1–3] business days [PKR 600]
International Shipping [7–15] business days [Calculated at checkout]

Delivery times are estimates and start from the date of shipping, not the date of order. Delays may occur due to courier issues, weather, customs (for international orders), or other factors beyond our control.

4. Shipping Costs

  • Shipping charges are calculated based on your delivery location, order weight, and chosen shipping method, and will be displayed at checkout before payment.
  • Free shipping is available on orders over [PKR 300] (domestic orders only, unless otherwise stated).

5. Order Tracking

Once your order ships, you'll receive a shipping confirmation email/SMS containing your tracking number and a link to track your package.

  • Please allow [24–48 hours] for tracking information to update after dispatch.
  • If you haven't received tracking details within [10] business days, please contact us at toyspotprofessional@gmail.com .

6. Order Changes & Address Updates

If you need to change your shipping address or order details, please contact us within [X hours] of placing your order. Once an order has been processed or shipped, we're unable to modify the delivery address.

7. Damaged, Lost, or Delayed Packages

We carefully package every order, but if something goes wrong:

  • Damaged items: Please contact us within [48 hours] of delivery with photos of the damaged product and packaging, and we'll arrange a replacement or refund.
  • Lost packages: If tracking shows no movement for an extended period, contact us and we'll investigate with the courier.
  • Delayed packages: While rare, delays can happen due to courier or customs issues. We appreciate your patience and will keep you updated.

8. Customs, Duties & Taxes (International Orders)

For international orders, please note that your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for more information.

9. Incorrect Address Disclaimer

Toy Spot Store is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. Please double-check your shipping details before placing an order.

10. Contact Us

If you have any questions about your order or this Shipping Policy, please reach out: