Return Policy

At Toy Spot Store, we want you and your little ones to be completely happy with every purchase. If something isn't right, we're here to help.

1. Return Window

You may return most items within 7 days of the delivery date for a full refund or exchange.

  • Returns requested after 30 days will not be accepted.
  • Items must be returned in their original, unused condition (see Section 2).

2. Conditions for Returns

To be eligible for a return, items must be:

  • Unused, unopened, and in the same condition you received them
  • In the original packaging, including boxes, tags, and inserts
  • Accompanied by the original receipt or proof of purchase (order number or confirmation email)

Please note: For hygiene and safety reasons, we cannot accept returns on the following unless the item is defective or damaged on arrival:

  • Plush toys and soft toys that have been opened/unpackaged
  • Bath toys and water toys
  • Toys with a broken security seal (e.g., puzzles, board games)
  • Personalized or custom-made toys
  • Clearance or "Final Sale" items

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

  1. Your order number
  2. A photo of the item and packaging
  3. A brief description of the issue

We will offer a free replacement, exchange, or full refund — including any shipping costs — at no cost to you.

4. How to Start a Return

  1. Contact us at toyspotprofessional@gmail.com or +92 303 6374285 with your order number and reason for return.
  2. We'll review your request and, if approved, send you return instructions (and a return shipping label, if applicable).
  3. Pack the item securely in its original packaging.
  4. Ship it back to the address provided in our confirmation.

Please do not send returns without first contacting us, as unannounced returns may be delayed in processing.

5. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
  • Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

6. Exchanges

Want a different size, color, or toy instead? We're happy to exchange items that meet the conditions in Section 2. Contact us to arrange an exchange — if there's a price difference, we'll let you know before proceeding.

7. Return Shipping Costs

  • Change of mind returns: Customer is responsible for return shipping costs.
  • Our error (damaged/defective/incorrect item): Toy Spot Store covers all return shipping costs.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund shows.
  4. If you've done all of this and still haven't received your refund, please contact us at [support email].

9. Contact Us

Have questions about your return or refund? We're happy to help.